Privacy and Cookie Notice
Who we are
Xiveillance Ltd, company number 11247529, NETPark Plexus, North East Technology Park, Sedgefield, County Durham, TS21 3FD. We are registered with the Information Commissioner’s Office under number ZB179202.
This notice explains how we use personal data when you visit xiveillance.com, contact us, or deal with us as a customer, supplier or business contact. For questions or requests, email support@xiveillance.com.
If you use our monitoring platform through your organisation, the platform privacy notice, linked at the bottom of every platform page, explains how your data is used there.
What we collect and why
| Whose data | What and why | Legal basis |
| Website visitors | IP address, browser and device information, and how you use the website, to run the website, keep it secure and, if you agree, understand how it is used | Legitimate interests; consent for analytics cookies |
| People who contact us | Name, organisation, email address, phone number and your message, to reply and deal with your enquiry | Legitimate interests |
| Customer, reseller and supplier contacts | Name, role, organisation and contact details, to manage our contracts, invoices, support and service updates | Contract and legitimate interests |
| Account and billing records | Invoices and payment records, which we must keep by law | Legal obligation |
We do not sell personal data. We do not send marketing emails without your agreement, and you can opt out at any time.
Who we share it with
We share personal data only with organisations that help us run our business, such as our hosting, email, accounting and IT providers, our professional advisers, and authorities where the law requires it. If you accept analytics cookies, Google (Google Analytics) also receives information about your visit. It may only use it to provide services to us.
Where it is held
Our data is hosted in the UK. Some of our service providers process data in the European Economic Area, which the UK recognises as providing adequate protection. Where data goes elsewhere, we use the safeguards the law requires.
How long we keep it
Enquiries: up to two years after our last contact, unless they lead to a contract.
Customer and supplier records: for the length of the relationship and six years after, for legal and tax reasons.
Website analytics: as set in the cookie table below.
Your rights
You can ask for a copy of your personal data, and ask us to correct or delete it, restrict or object to how we use it, or give it to you in a portable form. Where we rely on your consent, you can withdraw it at any time. We will respond within one month. There is normally no charge.
If you are unhappy with how we have handled your data, please contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
Cookies are small files stored on your device by a website. We use:
strictly necessary cookies, which the website needs to work and which do not need your consent; and
analytics cookies, from Google Analytics, which help us understand how the website is used. We only set these if you agree through the cookie banner.
You can change your choice at any time using the cookie settings link at the bottom of every page. The table below lists each cookie, what it does and how long it lasts, and is updated automatically after each scan.
Changes
We will publish any changes to this notice on this page.